Refund Policy

Refund and Return Policy

At Lucas Baby Collective store, we want you to be fully satisfied with your purchase.

Returns

You may request a return within 14 days of receiving your order. To be eligible, items must be unused, in their original condition, and in original packaging.

Non-Returnable Items

Certain items such as used products, personal care items, or items marked as final sale cannot be returned.

Refunds

Once your return is received and inspected, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 5–10 business days.

Damaged or Incorrect Items

If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery with proof (photos), and we will resolve the issue promptly.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect. We do not charge a restocking fee.

Exchanges

We do not offer direct exchanges. If you need a different item, please return the eligible item and place a new order.

Order Cancellations

To request a cancellation, please email us as soon as possible. We will make every effort to cancel your order before processing or fulfillment begins. Once an order has entered processing or has shipped, cancellation cannot be guaranteed.

Contact Us

To start a return or ask a question about a return or refund, reach out to us using the details below:

• Business Name: Lucas Baby Collective

• Address: 116 North Airport Rd, Seymour, IN 47274

• Phone: 1-812-216-3194

• Email: info@lucasbabycollective.com